QECG / Cardio 10 / The device does not turn on.expand_more

A Please try to replace the power cord.
→ If the problem persists after replacing the power c

QECG / CardioCare2000, CardioTouch3000 / The date and time are not saved.expand_more

A Our monitors are equipped with a built-in coin battery that keeps the date and time running even after it is turned off.
Users can set and save the desired date and time on the monitor.
→ If the following issues occur after setting the date and time, and then turning the monitor on again, please contact our customer support team. (a built-in battery replacement may be required)
① The date and time are not saved.
② The date and time do not advance to the next day.

QECG / CardioCare2000, CardioTouch3000 / The paper comes out too long.expand_more

A Pressing the 9 button, the paper comes out long until it stops in rhythm output.
Pressing the 0 button will print the A4 size in diagnosis output as the initial setup.

If the paper comes out long after pressing the 0 button, please reset the settings.
How to reset the settings: Press and hold the 7 button for 5 seconds.

Below are the initial settings:

Waveform Size: 10 (1 button)
Print Speed: 25 (2 button)
Base Filter: 0.2 (3 button)
EMG Filter: OFF (4 button)
Output Channel: 6ch + 1rhy (6 button)
Rhythm Channel: II (7 button)

QECG / CardioCare2000, CardioTouch3000 / There is no diagnosis result.expand_more

A Pressing the 9 button does not display the diagnosis in rhythm output.
Pressing the 0 button will display the diagnosis in diagnosis output.

If the diagnosis does not appear after pressing the 0 button, please reset it.
How to reset the settings: Press and hold the 7 button for 5 seconds.

Below is the initial setup.

Waveform Size: 10 (1 button)
Print Speed: 25 (2 button)
Base Filter: 0.2 (3 button)
EMG Filter: OFF (4 button)
Output Channel: 6ch+1rhy (6 button)
Rhythm Channel: II (7 button)

QECG / CardioCare2000, CardioTouch3000 / The measurement cannot be taken.expand_more

A Please try to replace the relevant cable.
→ If the problem persists after replacing the cable, please request assistance from the customer support team.

QECG / CardioCare2000, CardioTouch3000 / The printer is running but not working.expand_more

A Even if the paper size is c
→ If the problem persists after using our recommended paper, please request assistance from the customer support team. The printer could be damaged.