FAQ
How can we help?
- QFetal monitor / FC1400 / How can I change the language?expand_more
- A Main Menu → System → Lang
- QFetal monitor / FC1400 / The date and time are not saved.expand_more
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A
Our monitors are equipped with a built-in coin battery that keeps the date and time running even after it is turned off.
Users can set and save the desired date and time on the monitor.
→ If the following issues occur after setting the date and time, and then turning the monitor on again, please contact our customer support team. (a built-in battery replacement may be required)
① The date and time are not saved.
② The date and time do not advance to the next day.
- QFetal monitor / FC1400 / The measurement cannot be taken.expand_more
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A
Please try to replace the probe.
→ If the problem persists after replacing the probe, please request assistance from the customer support team.
- QFetal monitor / FC1400 / The printer is running but not printing.expand_more
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A
Even if the paper size is c
→ If the problem persists after using our recommended paper, please request assistance from the customer support team. The printer could be damaged.
- QFetal monitor / FC1400 / The device does not turn on.expand_more
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A
Please try to replace the power cord.
→ If the problem persists after replacing the power c
- QECG / Cardio 10 / The transmission is not working.expand_more
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A
Please replace the LAN cable.
→ If the problem persists after replacing the LAN cable, please request assistance from the customer support team.