FAQ
How can we help?
- QVeterinary monitor / Brio X VET series / The touch function is not working properly.expand_more
-
A
Menu → Calibration → Touch Calibration → Touch all the cross marks on the screen
If the problem persists after calibration, please request assistance from the customer support team.
- QVeterinary monitor / Brio X VET series / How can I change the date?expand_more
- A Menu → System Setup → Date Time
- QVeterinary monitor / Brio X VET series / How can I change the language?expand_more
- A Menu → System Setup → General → Language
- QVeterinary monitor / Brio X VET series / What is the password for the device?expand_more
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A
1. Admin Service / Alarm Setup / Screen Lock / Review / Demo
→ Password: admin123!
2. Manufacturer Service / Service Calibration
→ Password: Day/Month
(The date displayed at the top right corner of the device.)
(Example: October 7th / Password: 0710)
- QVeterinary monitor / Brio X VET series / The measurement cannot be taken.expand_more
-
A
Please try to replace the relevant cable.
→ If the problem persists after replacing the cable, please request assistance from the customer support team.
- QVeterinary monitor / Brio X VET series / The printer is running but not printing.expand_more
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A
Even if the paper size is c
→ If the problem persists after using our recommended paper, please reassemble the cable connected to the back of the printer module.
→ If reassembling the cable does not resolve the issue, please request assistance from the customer support team. The printer could be damaged.