QPatient monitor / BM series / The touch function is not working properly.expand_more

A Gear icon → Screen Calibration → Touch all the cross marks on the screen
If the problem persists after calibration, please request assistance from the customer support team.

(If the touch screen is unresponsive, please use the dial key to perform the touch calibration.)

QPatient monitor / BM series / What is the default user password?expand_more

A Initial user password: 2222
This password is required for system settings or alarm settings.

QPatient monitor / BM series / The measurement cannot be taken.expand_more

A Please try to replace the relevant cable.
→ If the problem persists after replacing the cable, please request assistance from the customer support team.

QPatient monitor / BM series / The printer is running but not printing.expand_more

A Even if the paper size is c
→ If the problem persists after using our recommended paper, please request assistance from the customer support team. The printer could be damaged.

QPatient monitor / BM series / The device does not turn on.expand_more

A Please try to replace the power cord.
→ If the problem persists after replacing the power c

QPatient monitor / Brio X series / How can I reset the device?expand_more

A Menu → Maker Service → Factory reset / Reset Settings / Reset Admin