QECG / Cardio Q50, Q70 / The measurement cannot be taken.expand_more

A Please try to replace the relevant cable.
→ If the problem persists after replacing the cable, please request assistance from the customer support team.

QECG / Cardio Q50, Q70 / The printer is running but not printing.expand_more

A Even if the paper size is c
→ If the problem persists after using our recommended paper, please request assistance from the customer support team. The printer could be damaged.

QECG / Cardio Q50, Q70 / The device does not turn on.expand_more

A Please try to replace the power cord.
→ If the problem persists after replacing the power c

QPatient monitor / BM series / The date and time are not saved.expand_more

A Our monitors are equipped with a built-in coin battery that keeps the date and time running even after it is turned off.
Users can set and save the desired date and time on the monitor.
→ If the following issues occur after setting the date and time, and then turning the monitor on again, please contact our customer support team. (a built-in battery replacement may be required)
① The date and time are not saved.
② The date and time do not advance to the next day.

QPatient monitor / BM series / How can I change the language?expand_more

A Gear icon → Setup → System Information → Language

QPatient monitor / BM series / How can I reset the device?expand_more

A Gear icon → Maker Service → Factory Reset

Manufacturer Service default password: Day/Month
(The date displayed at the top right corner of the device.)
(Example: October 7th / Password: 0710)