FAQ

How can we help?

QECG / Cardio 7 / How can I find the setup password?expand_more
A Setup Initial Password: 2222
QECG / Cardio 7 / The measurement cannot be taken.expand_more
A Please try to replace the relevant cable.
→ If the problem persists after replacing the cable, please request assistance from the customer support team.
QECG / Cardio 7 / The printer is running but not printing.expand_more
A Even if the paper size is c
→ If the problem persists after using our recommended paper, please request assistance from the customer support team. The printer could be damaged.
QECG / Cardio 7 / The device does not turn on.expand_more
A Please try to replace the power cord.
→ If the problem persists after replacing the power c
QECG / Cardio P1 / The measurement cannot be taken.expand_more
A Please try to replace the relevant cable.
→ If the problem persists after replacing the cable, please request assistance from the customer support team.
QECG / Cardio P1 / The program does not run.expand_more
A Please try to get support through our customer support team.
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