QFAQ / How can I purchase the device?expand_more

A Please send an email to info.sales@ebionet.com with the relevant details for your purchase inquiry.

QFAQ / How can I purchase consumables/replacement parts?expand_more

A Please send an email to info.sales@ebionet.com with the relevant details for your consumables/replacement parts purchase inquiry.

QFAQ / What are your business hours?expand_more

A Business Hours (Korea Standard Time):
Monday to Thursday: 09:00 AM ~ 06:00 PM
Friday: 09:00 AM ~ 05:00 PM
Lunch Break: 12:00 PM ~ 01:00 PM
Please note that Bionet Office is closed on weekends and Korean public holidays.

QFAQ / How do I request A/S?expand_more

A Please send an email to Bionet's Customer Service at service@ebionet.com
To ensure a quick service response, please include the following information in your email.

1. Product Info
- Product Name:
- Issues:
- Serial Number:
2. Company Name:
3. Manager Name:
4. E-mail:
5. Tel/Mobile Number:
6. Country:
7. How can Bionet help you succeed?

For additional inquiries, please contact us at +82-70-7585-6490.

QFAQ / How long does the A/S process take?expand_more

A Please send the device issues and inquiries via email to service@ebionet.com
We will provide solutions and resolutions within 5 business days.

QFAQ / Where can I find a user manual?expand_more

A Bionet products come with an electronic manual, which contributes to environmental protection by reducing paper usage.

Please click the link below to download the electronic manuals:
Link: http://ebionet.com/service/resource.php